Michael King: The challenges of being an Ombudsman: Operations, policy and reform by Making Complaints Count published on 2018-02-16T10:35:37Z Michael King, Local Government and Social Care Ombudsman, and Rob Behrens, Parliamentary and Health Service Ombudsman, discuss the challenges facing their organisations, ways of learning from each other and ombudsman reform. We hope this frank conversation will provide helpful insights for the public into the workings of ombudsman services, and valuable lessons for other ombudsman and public service organisations. Genre Public interest Comment by Truth It is good to hear both Ombudsmen talk with one another as we can gather good impressions of what they wish to achieve for us all. Thank you. 2018-02-18T19:28:45Z
