Making Complaints Count Parliamentary and Health Service Om London Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand. Making Complaints Count’s tracks Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count by Making Complaints Count published on 2026-01-23T12:34:33Z Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman by Making Complaints Count published on 2025-11-17T17:07:57Z Episode six | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme by Making Complaints Count published on 2025-09-10T11:00:28Z Episode five | Complaint Standards by Making Complaints Count published on 2025-06-20T14:42:08Z Episode four | Lisa Cowley, CEO at Beacon Vision by Making Complaints Count published on 2025-04-07T16:42:15Z Episode three | Dr Tony Dysart by Making Complaints Count published on 2025-02-10T12:04:26Z Episode two | Bishop Dr Desmond Jaddoo MBE by Making Complaints Count published on 2024-12-16T10:09:15Z Episode one | Rebecca Hilsenrath by Making Complaints Count published on 2024-06-26T12:02:01Z Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman by Making Complaints Count published on 2024-03-25T11:25:53Z Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation by Making Complaints Count published on 2024-02-14T17:16:06Z
Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count by Making Complaints Count published on 2026-01-23T12:34:33Z
Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman by Making Complaints Count published on 2025-11-17T17:07:57Z
Episode six | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme by Making Complaints Count published on 2025-09-10T11:00:28Z
Episode four | Lisa Cowley, CEO at Beacon Vision by Making Complaints Count published on 2025-04-07T16:42:15Z
Episode two | Bishop Dr Desmond Jaddoo MBE by Making Complaints Count published on 2024-12-16T10:09:15Z
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman by Making Complaints Count published on 2024-03-25T11:25:53Z
Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation by Making Complaints Count published on 2024-02-14T17:16:06Z
