The Quantified Worker, Phoebe V. Moore, 31.01.2018 by Goldsmiths UOL published on 2018-02-06T16:26:42Z Dr Phoebe V. Moore explores how technology and the use of technology for management and self-management changes the ‘quantified’, precarious workplace today. Humans are accustomed to being tool bearers, but what happens when machines become tool bearers, where the tool is seemingly ever more precise with calculation about human labour, via the use of big data and people analytics by metrics and algorithm? Data, as quantified output, is treated as a neutral arbiter and judge, and is being prioritised over qualitative judgements in ‘agile’ key performance indicator management systems and digitalised client based relationships. From insecure ‘gig’ work, surveillance and electronic performance monitoring in factory settings, to workplace health and wellness initiatives in office work including sensory tracking devices, digitalisation is not an inevitable process. Scientific management asked us to be precise and efficient. Now, to add to these demands, workers are asked to be agile and to compete directly with machines. What will this mean for the everyday lives we lead, and what can we do about it?
