Delivering shared corporate services in Queensland (Report 3: 2018-19) by Queensland Audit Office published on 2018-09-26T02:16:17Z Shared service providers typically deliver processes that can be centralised, standardised, and automated. They aim to achieve efficiencies by simplifying processes or building expertise that means services can be delivered with less resources than its customers could do individually. Some examples of services that are often shared are finance, procurement, human resources, and technology processes. There are at least seven formal shared service providers for corporate services in operation in Queensland today. And there is a growing number of tasks which are being automated, which significantly impacts roles and occupations across government. This audit assessed whether the Queensland Government’s shared service providers are delivering value for money now and are positioned to successfully deliver into the future.
