Engaging your Team to Influence Customer-Centric Change by UWEBC

This audio summary of Dr. Vivian Phillips Husband's Customer Service Track presentation at our UWEBC Annual Conference on October 1 was auto-generated using Google's Notebook LM tool.

Join Vivian Phillips Husband, Ph.D., as she discusses the importance of understanding leverage points and reaction styles your team members and your organization have toward change. Hear how you can assess your organization’s readiness for change through the lens of structure, relationship, and purpose. Dr. Phillips Husband will also highlight the various reaction styles that can promote and hinder your critical customer-centric change efforts. She will also underscore some of the dynamics at play within relationships in the organization, such as silos, hierarchy, and social dynamics like race and gender, and share some insight that can be leveraged to help employees understand their orientation and relationships to parts of the organization.