Certain features of the Platform are only available to registered users who purchase a SoundCloud Go subscription (“SoundCloud Go”). These SoundsCloud Go Terms provide a few additional terms that apply to the purchase of a SoundCloud Go subscription (a "Subscription"), and to Gift Codes related to it, including, among other things, terms relating to payment, the conclusion, renewal and termination of your Subscription, your right of withdrawal during the first 14 days of your Subscription, and certain technical usage limitations.
A detailed description of SoundCloud Go, including the price and the features associated with it, is available on our SoundCloud Go landing page (the "landing page"). Please read this information in addition to the SoundCloud Go Terms and supporting Documents carefully. If you do not agree to, or understand, any of the provisions set out on the Landing Page, you should not purchase a SoundCloud Go subscription. All prices include VAT or other sales tax where applicable.
To purchase a SoundCloud Go Subscription, simply select SoundCloud Go, from the Landing Page on desktop or android, enter your payment details, and then click the ”Purchase Now” or, if applicable, the “Start your free trial” button. Please see the Term and Renewal as well as the Trials and Special Offers section below which states that fees will be automatically taken via your specified payment method on the expiry of the free trial period unless you cancel your trial subscription earlier.
Selecting the plan and submitting your payment information is an offer to conclude a self-renewing contract with SoundCloud. If you sign up to receive a free trial Subscription, or purchase a Subscription, you affirmatively acknowledge your agreement to these SoundCloud Go Terms, and you are agreeing to be bound by a self-renewing contract with SoundCloud for the purchase of the applicable Subscription. You can review your purchase before clicking on the “Start your free trial” or “Purchase now” button. The contract itself is not concluded and the Subscription is not effective until you receive confirmation from us via email or until we activate your Subscription, which ever happens first. Once your payment has been received or in case of a Trial the payment information has been received and processed to verify validity of your payment information, your SoundCloud Go subscription will be activated, and we will send confirmation of your effective Subscription with a copy of these SoundCloud Go Terms by email to the address associated with your account.
As noted above, the contract for your Subscription is concluded when you receive our confirmation email, or when we activate the Subscription, if this happens first, not when you make submit your payment information. Subject to availability, you may choose to select a different language to purchase a Subscription by changing the language in the settings on the Platform.
If you sign up for a Trial or purchase a Subscription, your initial Subscription will be for a 30-day period, and your Subscription will thereafter renew automatically for additional, successive 30-day periods. SoundCloud will automatically charge your payment account the associated Subscription fee on the date of commencement of each applicable 30-day renewal period, unless you cancel your Subscription before the applicable day of renewal. You can cancel your Subscription at any time from the “SoundCloud Go” tab on your Subscriptions page on the Website. The date of renewal of your Subscription is also displayed under the “SoundCloud Go” tab on your Subscriptions page, so you can keep track of your Subscription.
AUTOMATIC RENEWAL: AS STATED ABOVE, IF YOU DO NOT CANCEL YOUR SUBSCRIPTION PRIOR TO THE COMMENCMENT OF AN APPLICABLE 30-DAY RENEWAL PERIOD, WE WILL AUTOMATICALLY CHARGE YOUR PAYMENT ACCOUNT AT THE BEGINNING OF EACH SUCCESSIVE 30-DAY.
If you already subscribe to a "Pro" or "Pro Unlimited" plan with SoundCloud, if you wish to purchase a SoundCloud Go subscription in addition to your “Pro” or “Pro Unlimited” plan, you may do so at any time from the Pro page on the Website. The account information associated with your “Pro” or “Pro Unlimited” plan will be used in connection with your Subscription, however, the pricing and features associated with your Subscription will run independently from your "Pro" or "Pro Unlimited" plan.
If you subscribe to SoundCloud Go via the SoundCloud In-App purchase, the terms and conditions of the Apple app store through which you make the purchase will apply with respect to your purchase, including the payment process and payment terms as well as your right to opt-out and cancel, as applicable.
We may offer customers who purchase a Subscription for the first time an option to use SoundCloud Go on a trial basis free of charge (a “Trial”) (and subject to additional restrictions as may apply from time to time as indicated in connection with the offering). The offering provided in connection with a Trial may include the right to cancel the applicable Subscription without being charged during the Trial period, however, any applicable cancellation must occur prior to the end of the Trial period. Each Trial, its terms and conditions as well as its availability are in SoundCloud’s sole discretion. We may ask you to provide us with your payment details in order to subscribe to a Trial, and we may require that you consent to be charged Subscription fees if you do not cancel your Subscription prior to the end of the Trial period. You can cancel your Trial Subscription through the “SoundCloud Go” tab of your Subscriptions page on the Website. If you do not cancel your Subscription prior to the end of a Trial period, your Subscription will automatically renew for consecutive 30-day periods, as described above, and Subscription fees, as provided at the time of the Trial offering, may be automatically charged to your specified payment account at the time the Subscription is automatically renewed.For the avoidance of doubt, a Trial offer is limited to one 30-day trial per user per year.
In addition to Trial offers, under European law you also have a legal right to withdraw from your purchase of a SoundCloud Go subscription or a gift code within fourteen (14) days of your purchase, as set out below:
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
The withdrawal procedures described above only apply to Subscriptions that are purchased directly from SoundCloud. If you have purchased your Subscription via an app store, please explicitly state so when you contact us and we will provide you with further details on how to claim your refund.
Following receipt of your notice of withdrawal, SoundCloud will downgrade your SoundCloud subscription to a free account. If you wish to delete your account altogether, you can do this from your Subscriptions page on the Website.
In order to be able to provide you with the SoundCloud Go features, you authorize us to make use of the processing power and storage of the devices you use to log in to SoundCloud. Your Subscription can be used on up to three different devices at a time, although streaming while you’re logged in is limited to one device at a time. Subject any applicable restrictions relating to offline saved Content, and provided that you limit your use of SoundCloud Go to three devices, you will be able to listen to any offline Content through all three devices but only through one at the same time. If you exceed this three device limit and try to log into SoundCloud Go via an additional device, we will provide you with the option to decide which of the devices will be authorized for your Subscription. Access from non-authorized devices will be restricted. We will notify you in this case to ensure that your SoundCloud Go was accessed on that new device with your consent.
Please make sure to log in to your SoundCloud account at least once during each of your 30-day Subscription periods to ensure your Collection remains available for offline listening on your device. Otherwise, Content you select for offline listening will be automatically removed from your device after 30 days.
SoundCloud Go is currently compatible with internet enabled computers and Android and iOS smartphones and iOS tablets. SoundCloud Go requires a device running iOS8 (or later) or Android 4.40 (or later) operating system. Although we are working to ensure that SoundCloud Go is compatible across various devices, we cannot guarantee that it will work on all devices and it is your responsibility to ensure that you are able to comply with the relevant system requirements as described above. Your use of SoundCloud Go and enjoyment of its features and content hosted or made available through it may vary in functionality, availability and quality depending on the type of device you use.
SoundCloud also reserves the right to suspend your subscription in the event that we are prohibited from taking payment via the method specified in the “Payment” section. We will notify you of any failure to take payment and resultant suspension of your subscription. You must then provide an alternative and satisfactory payment method within seven days of notification of suspension. In the event that you do not provide a satisfactory payment method, SoundCloud reserves the right to terminate your Subscription.
We may occasionally need to change the features made available with SoundCloud Go and/or change the price charged for your Subscription or offer promotions. In the event of any increase in the price or material reduction in the features of your subscription, we will communicate these change(s) to you at least six (6) weeks in advance and the changes will only take effect with respect to any renewal of your Subscription following the applicable six (6) week period. You can cancel your Subscription prior to the effective date of the changes through the “SoundCloud Go” tab on your Subscriptions page on the Website. If you do not cancel your Subscription prior to the applicable effective date of the changes, your Subscription will be modified to reflect the applicable change to the SoundCloud Go features and/or price charged for your Subscription.
To be able to provide you with the Services we have to comply with applicable export control laws. You may not purchase SoundCloud Go if you are located in Cuba, Iran, North Korea, Sudan or Syria or if you are deemed a “Denied Party” according to this list provided by the Bureau of Industry and Security of the USA. By purchasing and making use of SoundCloud Go you agree to abide by all applicable export control laws. Therefore, you warrant to neither directly or indirectly sell, export, re-export, transfer or transmit any content, software or technology to any territory or person that is prohibited under applicable laws.
Last amended: 3 May 2016
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