Casework conversations: Landlords learning from determinations by Housing Ombudsman published on 2025-08-06T10:55:16Z Tune into our latest casework conversation. Discover how landlords got it right after our determinations. We're joined by an investigator from our Dispute Resolution team to hear how Waltham Forest and Colchester councils responded following determinations on cases involving damp and mould, leaks, complaint handling and repairs. Genre Learning