Sight Matters Matters Episode 18 - Meet The Matrons by Sight Matters published on 2026-02-26T10:07:24Z In this episode of Sight Matters Matters, Bob Harrison speaks with Karen Maddox, Patient Experience Lead at Manx Care, and Helen Travis, Divisional Director for Nursing and Allied Health Professionals for Scheduled Care. Karen explains how Manx Care gathers and responds to patient feedback, discusses concerns around waiting times, and outlines the work underway to improve access to appointments and treatment. Helen, new to the Isle of Man, shares her perspective on returning to the fundamentals of care — ensuring patients feel safe, listened to and well supported — and the importance of strong clinical leadership within the hospital. An insightful conversation about patient experience, standards of care, and the work happening behind the scenes across the Island’s health service.
