Re-Engaging & Retaining Users (Plus, an Announcement) by UX and Growth Podcast published on 2017-01-16T19:54:02Z What is the best way to define churn and how should this affect your retention techniques? What are the right and the wrong ways to re-engage users? In this episode, we get serious about understanding what churn actually is, and determining the best tactics to bring users back into an app. Plus, an important announcement from your hosts. "You're always going to have a healthy number of users that churn, whether it be due to something completely unrelated to your product, or something related to your product, but not something that you should be paying attention to. You're not going to be able to please every user." — Austin at 15:25 Episode with Anum Hussain: https://soundcloud.com/ux-and-growth/personas-content-and-growth-marketing-with-anum-hussain-senior-growth-marketer-at-hubspot Email us: Hello@UXandGrowth.com Austin on Twitter: Twitter.com/ustinKnight Geoff on Twitter: Twitter.com/dailydaigle Matt on Twitter: Twitter.com/mattrheault Genre Technology Comment by UX and Growth Podcast @yadhn: Thanks for listening! I'm sure we'll see Matt & Geoff around in the future :) Until then, stay tuned for some amazing co-hosts that we have lined up. 2017/01/17 14:11:20 +0000 Comment by yadira { yhn } Awesome! Your Facebook example was perfect! Setting the right expectations and being proactive ... I really enjoyed this episode! Best of luck to Geoff & Matt! Thanks, Austin! 2017/01/16 21:29:12 +0000
