55 - Metrics in Customer Success - Apoorva Sudarshan by Marija S.Pilley

In today's episode, it's a pleasure to welcome Apoorva Sudarshan, Manager of Strategic Accounts at Mixpanel. Although we focus on metrics in customer success, Apoorva is such an interesting woman and I'm grateful we also talked about the work-life balance, customer success as an 'unconventional' career; and the tips for achieving happiness in your career.

How to decide what to measure, how to interpret metrics and how to know the best actions based on the data?

Apoorva is sharing what type of metrics you should be measuring in your customer success department:
- Value moments for your customers
- Customers' satisfaction
- Engagement with your brand

We also talk about:
- Customer success as an 'unconventional' choice
- Keeping track of your wins
- How to achieve happiness in the role
- The required effort for balancing work and life

My favourite learning from Apoorva is: 'You are more than your working hours .'

Connect with Apoorva: https://www.linkedin.com/in/apoorva42/

About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:
- womenincspodcast.com
- LinkedIn: https://www.linkedin.com/company/womenincspodcast
- https://www.linkedin.com/in/mspilley/
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Join the Women in Customer Success Network:
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