Episode #35 - Janice Sousa of Groupdesk talks travel tech by Travel Massive Podcast published on 2020-02-17T08:05:13Z One journey for one passenger has the potential for complexity. Add a few friends or colleagues into the mix and the complexity explodes. There are no gold standards in managing group trips. Much of this is processed manually by humans. Errors occur, and it can impact anything between 1 and 8% of the bottom line for an agency. Janice is the founder of groupdesk, a tailored tool for travel agencies to help put the reins on this complexity. Kevin O'Shaughnessy of CityHook caught up with Janice at WYSTC in Lisbon last year to hear a little about her platform, and how she’s addressing some of the other challenges in Travel Tech.