The Contact Center Coach Michael Tamer Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame. The Contact Center Coach’s tracks Podcast 14- Words last Forever: Make your customer's words count! by The Contact Center Coach published on 2020/02/21 18:53:22 +0000 Podcast 13: Four Keys To A Great Attitude by The Contact Center Coach published on 2020/02/14 20:27:14 +0000 Podcast 12- Fear, Fame Fun and Fortune Let's talk Reinforcement by The Contact Center Coach published on 2020/02/07 16:50:49 +0000 Podcast 11: Coaching The Boredom Out Of Your Frontline by The Contact Center Coach published on 2020/01/23 19:15:47 +0000 Podcast 10: RISK- Relationship, Initiative, Skills & Knowledge by The Contact Center Coach published on 2020/01/08 21:32:15 +0000 Ep. 9 Five Priorities To Everyday Success by The Contact Center Coach published on 2019/12/18 13:21:16 +0000 Ep 8. Embracing The Individual by The Contact Center Coach published on 2019/11/12 23:11:17 +0000 Ep. 7 Coaching For The Changing Customer by The Contact Center Coach published on 2019/10/23 18:35:23 +0000 Ep. 6 Keeping People Inspired - The New KPI by The Contact Center Coach published on 2019/09/25 20:02:12 +0000 Ep. 5 Service Enterprise Culture by The Contact Center Coach published on 2019/08/26 16:06:56 +0000
Podcast 14- Words last Forever: Make your customer's words count! by The Contact Center Coach published on 2020/02/21 18:53:22 +0000
Podcast 13: Four Keys To A Great Attitude by The Contact Center Coach published on 2020/02/14 20:27:14 +0000
Podcast 12- Fear, Fame Fun and Fortune Let's talk Reinforcement by The Contact Center Coach published on 2020/02/07 16:50:49 +0000
Podcast 11: Coaching The Boredom Out Of Your Frontline by The Contact Center Coach published on 2020/01/23 19:15:47 +0000
Podcast 10: RISK- Relationship, Initiative, Skills & Knowledge by The Contact Center Coach published on 2020/01/08 21:32:15 +0000
Ep. 9 Five Priorities To Everyday Success by The Contact Center Coach published on 2019/12/18 13:21:16 +0000
Ep. 7 Coaching For The Changing Customer by The Contact Center Coach published on 2019/10/23 18:35:23 +0000
Ep. 6 Keeping People Inspired - The New KPI by The Contact Center Coach published on 2019/09/25 20:02:12 +0000
