The Contact Center Coach Michael Tamer Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame. The Contact Center Coach’s tracks Podcast 67- Fighting Attrition And Adherence Challenges by The Contact Center Coach published on 2022-05-16T15:33:52Z Podcast 66 - How Much? How Well? How Are You? by The Contact Center Coach published on 2022-04-29T18:25:30Z Podcast 65- Dealing With Difficult People by The Contact Center Coach published on 2022-04-06T16:22:31Z Podcast 64- Leadership Quick Hits by The Contact Center Coach published on 2022-03-07T01:11:45Z Podcast 63- Leadership Using Technology To Keep Your Best People by The Contact Center Coach published on 2022-02-24T15:29:01Z Podcast 62- The Problem Is You - by The Contact Center Coach published on 2022-02-18T17:10:25Z Podcast 61 - The Worst Employee You Have by The Contact Center Coach published on 2022-02-03T21:40:32Z Podcast 60- Gift vs. Grow by The Contact Center Coach published on 2022-01-04T16:58:47Z Podcast 59- How Do We Get Better? by The Contact Center Coach published on 2021-12-02T18:25:14Z Podcast 58- How Are We Doing? by The Contact Center Coach published on 2021-11-29T16:51:05Z
Podcast 67- Fighting Attrition And Adherence Challenges by The Contact Center Coach published on 2022-05-16T15:33:52Z
Podcast 66 - How Much? How Well? How Are You? by The Contact Center Coach published on 2022-04-29T18:25:30Z
Podcast 65- Dealing With Difficult People by The Contact Center Coach published on 2022-04-06T16:22:31Z
Podcast 63- Leadership Using Technology To Keep Your Best People by The Contact Center Coach published on 2022-02-24T15:29:01Z
Podcast 61 - The Worst Employee You Have by The Contact Center Coach published on 2022-02-03T21:40:32Z
