Comcastic service disconnection (recording starts 10 mins into call) by ryan.block published on 2014-07-14T23:05:07Z Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep. So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention"). The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun. What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone. This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all."). Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room! Updates: 7/15 - Comcast has issued an apology: http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call 7/16 - I have continued to reiterate publicly that I do not want Comcast to terminate the rep, and that I believe the call itself belies a deeper, systemic dysfunction: https://twitter.com/ryan/status/489576392250519552 https://twitter.com/ryan/status/489576399636676609 https://twitter.com/ryan/status/489576406301413376 Comment by Baulvicork brooo 2022-05-02T19:54:10Z Comment by Nagrom Are there other providers in your life? 2022-02-09T00:33:11Z Comment by Ryan Batista Comcast Sucks, That’s why I watch ABC 2021-03-18T20:54:48Z Comment by coolcrashbandicoot 11 i have spectrum 2020-08-30T07:17:21Z Comment by coolcrashbandicoot 11 um loollll 2020-08-30T07:14:58Z Comment by Ryan Batista Fios is better 2020-08-28T22:04:50Z Comment by PamelaStarr He is. I hate that Corporate Comcast makes their reps lie. 2020-05-02T13:29:04Z Comment by Eduardo probably he is fallowing a scrip 2020-04-30T00:39:52Z Comment by Noah It's not really the company's fault - it seems like they hired the wrong person. Some of their reps are awesome, but it seems that this one just doesn't want to givee up an arguement. 2020-04-18T02:24:02Z Comment by Pro Unemployed wow.. Talk about beating a dead horse! I just went through the most frustrating call with comcast. I explained to them that due to the COVID-19 pandemic, and I had been laid off and then rushed to Florida to take car of my 65 year old sick mother,but needed the internet essentials program for two 15 year old girls in order to comply with the remote learning and continue there schooling. The Representative went on to explain that I needed to pay a $200 past due balance before they could hook up the essential service for the girls? I mean we are talking about a company that ended its fiscal year at $22.7 billion dollars, and market capitalization was valued at over $163.7 billion in October. This is absolutely inhumane! 2020-04-15T03:26:23Z Comment by whig4life this has to be the most popular soundcloud track of all time 2020-04-07T14:24:46Z Comment by SFTP comcast = msnbc 2020-02-29T23:41:27Z Comment by Peter Banntenov This is why Fios is better 2020-02-19T20:32:42Z Comment by DJ BLV SOUNDZALLIANCE Wow! Direct Tv is the same way. Glad those fuckers are going out of business 2019-12-01T23:32:51Z Comment by Aman Singh Fucking cancel it already 2019-10-21T14:17:57Z Comment by Aman Singh I mean 2019-10-21T14:11:06Z Comment by Lyndon Chapman hahaha this guy is great 2019-07-25T00:48:27Z Comment by All Purpose Seasoning I listened to this 4 years ago and I still get a kick out of listening to this today. I'm dyyyyyyying!! 2018-11-20T22:55:10Z Comment by sanifu Dayum!! 2018-09-19T02:07:40Z Comment by ANYOMOUS WITHHELD UNBELIEVABLE jack ass u want to scream yes fucking disconnect shut up! 2018-07-28T04:57:32Z Comment by John Gregory How many times do I have to tell you to fucking disconnect it and I don't have to tell you why you little fucker! 2018-06-28T03:19:28Z Comment by John Gregory What a fucking asshole! 2018-06-28T03:18:55Z Comment by ZippN's Recordings Glad I have a small town ISP. 2018-01-03T04:34:42Z Comment by William J. Smith man what a bunch of RRtard Assholes.... HEY MORON JUST CANCEL HIS G---F----N SERVICE. 2017-04-09T15:25:15Z Comment by Scott Allen 1 @ambie16: Federal law permits recording telephone calls and in-person conversations with the consent of at least one of the parties. See 18 U.S.C. 2511(2)(d). This is called a "one-party consent" law. Under a one-party consent law, you can record a phone call or conversation so long as you are a party to the conversation. 2016-12-15T02:53:49Z Comment by TheDeWNT @rae-jewell-reidhead: HE NEVER STATED THAT THIS WAS EVERY COMCAST AGENT, NOR SAY THAT THEY DIDN'T HAVE AMAZING CUSTOMER SUPPORT, NOR TELL EVERYONE TO JUDGE THE COMPANY BASED ON THIS ONE CALL. SORRY I FORGOT MY CAPS LOCK ON, I HOPE THAT WASN'T AN INCONVENIENCE TO YOU. THANK YOU AND HAVE THE WORST DAY YOU COULD POSSIBLY HAVE :D - Sincerely, Someone who doesn't give a flying fuck 2016-08-29T20:34:43Z Comment by SeventhSwami dear god what a royal piece of shit. 2016-07-14T19:05:24Z Comment by Daniel Nicolo I would have lost it by then xD 2016-07-05T13:01:46Z Comment by Shane Gentle Why don't you want it? Because I said so. Now cancel my service. 2016-07-04T10:11:06Z Comment by Spaethon OMG this is insane. I <3 my Fios. They are nice to me :) F**k comcast! 2016-06-25T16:38:47Z