Customer Experience August 2015 by studioQ published on 2015-08-25T03:30:11Z Emma Taylor: Project Officer - Self Directed Disability Support Date 13 August 2015 Emma was interviewed as part of the customer experience project . This project aims to: - Gain a better understanding customer experience and satisfaction. - Identify levels of customer satisfaction. - Identify what is important to customers in terms of satisfaction. - Identify different levels of satisfaction experienced. Genre customer experience