Patient Focused Strategy: Heritage Biologics - PPN Episode 567 by Pharmacy Podcast Network published on 2018-03-09T06:21:50Z Sheila Arquette, Executive Director of the National Association of Specialty Pharmacy interviews Heritage Biologics COO, Christopher Kennedy about being a 'Patient Focused Strategy' oriented Specialty Pharmacy. Heritage Biologic's Patient Experience is a refreshing alternative to other customer service models. At Heritage Biologics, patients feel the difference from their first interaction with the Heritage committed specialized team. The Heritage experts are leading the charge to advance the healthcare experience for patients. They recognize the challenges and difficulties that life can throw your way when managing a rare disease or other health condition. Heritage has a HBcares program which is anchored in a fundamental approach to patient-centered care. Having a rare disease patient on their leadership team has allowed Heritage to combine best practices and new ideas to create a place we're confident patients will call Heritage Biologics their home pharmacy.