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  <title>EP 78: Kerkhoff on Building Customer Loyalty by Component Connection</title>
  <description>In this episode, Brian Kerkhoff, president of KA Components in Otterbein, Indiana, talks about how they strive to build trust and loyalty with their customers and how their non-integrated model serves LBMs well.</description>
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  <author-name>Component Connection</author-name>
  <author-url>https://soundcloud.com/component-connection</author-url>
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