COVID-19 Series: Taking a crisis call – what to say and how to say it by GBVIMS published on 2020-04-14T13:40:49Z This episode covers the guiding principles for taking crisis calls, profiles of the types of people who will call you, a checklist of things you must have ready before you take a call, and how crisis GBV case management on the phone will differ from face to face. Genre Learning
