Customer Service Institute of America The Customer Service Institute of America was established in 2007. The Customer Service Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. The ICSS is the world’s only truly international customer service standard offering a balanced internal scorecard self-assessment backed by an external assessment and certification program. The Customer Service Institute of America (CSIA) also has responsibility in the US for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of “Certified Customer Service Organization” status. To learn more about Certification, visit our Certification page The Customer Service Institute of America is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence. Customer Service Institute of America’s tracks 2021 ISEA Winner Interview - The Academy at Bank of America by Customer Service Institute of America published on 2022-03-15T21:16:58Z The Relationship Economy - Interview with John DiJulius by Customer Service Institute of America published on 2019-07-28T01:48:56Z An Attitude of Excellence - Dr. Willie Jolley by Customer Service Institute of America published on 2019-02-07T18:10:15Z Strategic Customer Service 2.0 - John Goodman by Customer Service Institute of America published on 2019-01-29T22:14:12Z Shep Hyken - The Convenience Revolution by Customer Service Institute of America published on 2018-09-25T14:44:17Z
2021 ISEA Winner Interview - The Academy at Bank of America by Customer Service Institute of America published on 2022-03-15T21:16:58Z
The Relationship Economy - Interview with John DiJulius by Customer Service Institute of America published on 2019-07-28T01:48:56Z
An Attitude of Excellence - Dr. Willie Jolley by Customer Service Institute of America published on 2019-02-07T18:10:15Z
Strategic Customer Service 2.0 - John Goodman by Customer Service Institute of America published on 2019-01-29T22:14:12Z
Shep Hyken - The Convenience Revolution by Customer Service Institute of America published on 2018-09-25T14:44:17Z
