#4 Vulnerability - How to meet the expectations of the regulator and your customers by Elephants Don't Forget

In this podcast, Adrian Harvey, CEO of elephants dont forget discusses with Caroline Wells - a Commissioner on Energy UK’s Commission for Customers in Vulnerable Circumstances and the former Head of Consumer Insight at The Financial Ombudsman Service - on how regulated firms can respond to the rising expectations of the regulator by improving the vulnerable customers knowledge and competency of staff in the first line.