#13 Podcast - Employees First, Customers Second: by Elephants Don't Forget published on 2021-03-24T14:56:53Z Turning your approach to Training & Competency upside down in 2021. In this podcast Adrian Harvey, CEO Elephants Don't Forget and Lynne Hargreaves, Director at ClearStep Consulting discuss: - Change Management - Consumer Education and new expectations - Evaluating employee performance and conduct in a remote setting Genre Business