Matt Connelly: I found my perfect head of customer care by Bonhill Group plc published on 2018-12-19T14:13:24Z Anna chats to Matt Connelly, founder of I Hate Ironing, a digital laundry and dry cleaning service. He tells the story of finding the ideal head of customer care in Helen, a former colleague. He also recounts what two seasoned dry cleaners taught him about truly connecting with customers. Check out SmallBusiness.co.uk for articles on hiring your first employee and boosting staff retention. Remember to follow us on Facebook, Twitter and YouTube.