Prescription for Improvement – What is Design Thinking Part II by AHS Communications published on 2018-05-09T17:03:10Z Marlies van Dijk and Dana Dalgarno explain steps 2 and 3 of Design Thinking: Define & Ideate. How do you pinpoint the problem you are trying to solve and then come up with possible solutions? Resources: http://transformation.blog.nhs.uk/empathy-mapping http://www.betterevaluation.org/en/evaluation-options/richpictures https://designsprintkit.withgoogle.com/methods/sketch/crazy-8s/ https://www.iamnotmypixels.com/how-to-use-crazy-8s-to-generate-design-ideas/ http://www.liberatingstructures.com/12-2510-crowd-sourcing/ https://www.entrepreneur.com/article/253959