We believe the SoundCloud Community comes first — they’re at the heart of everything we do, and our goal is to delight them every time they interact with us.

We are looking for Community and Customer Support Specialists who are passionate about helping people, and are self-motivated, natural problem solvers.
You’ll work with Product and Engineering teams to help keep the Community at the heart of everything that SoundCloud creates.

Responsibilities:

  • Your key focus is to support and help our Community, primarily via written channels (email, Twitter, etc.)
  • Be fulfilled by solving problems for others (community & product) and enjoy providing excellent customer service
  • Become a passionate internal advocate for the SoundCloud Community
  • Play a key role in growing and improving our culture/framework of great customer service

Requirements:

  • You’ve worked in a customer service environment and thoroughly enjoyed it
  • You’re tech savvy, you're the go-to-person for technical trouble-shooting
  • You’re a self-starter (especially when encountering difficult situations)
  • You have outstanding written and verbal communication skills in native-level English (additional languages welcome)
  • You care, you’re considerate and detail-oriented
  • You’re extremely well organized
  • You will thrive under the pressure of a fast-growing start-up
  • You have completed a degree or equivalent
  • You’re a great problem solver
  • You have a strong desire to learn
  • You're OK with working weekends
  • Bonus: You're interested in online copyright
To apply:
If you’re excited about working with us to help the SoundCloud community, we’d love to hear from you. Please record a 2 minute, engaging audio message and:
  • Introduce yourself
  • Reflect on the points above to tell us why you think you’re the perfect candidate
  • Tell us how you can contribute to and improve the customer support framework

Use the timed comments to link us to your profiles on the web (SoundCloud, your blog, Twitter, etc). Then apply with your resume and cover letter, and include the secret link (http://bit.ly/10iJEoZ) to the recording in your application.

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