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#TFT12 Speaker Presentations

24 tracks, 20.00.57 TomorrowsFutureToday on January 22, 2013 09:16

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  1. 1. Amber Case: Location and the future of the interface 34.45 68 plays
  2. 2. Breed Lewis: Planting the seeds - overcoming the talent shortfall 49.17 11 plays
  3. 3. Karen Ferris: Balanced Diversity 57.19 10 plays
  4. 4. Charles Araujo: The Quantam Age of IT 59.12 19 plays
  5. 5. Simone Jo Moore: Murders and Acquisitions 50.16 14 plays
  6. 6. Tristan Boot: If you don't like people, perhaps don't work in customer service 45.04 13 plays
  7. 7. Aprill Allen: How to put the KM into ITSM 45.30 22 plays
  8. 8. Kirstie Magowan: Sensible service management - mistakes are just learning oppertunities 50.34 17 plays
  9. 9. Vladimir Ivanov: No time to work on improvements? Find it with Kanban! 43.22 9 plays
  10. 10. Aale Roos: Service Desk 2.0 a vision of future IT support 42.49 27 plays
  11. 11. Robert Falkowitz: Beyond Firefighting 44.43 14 plays
  12. 12. Mark Smalley: Reinvent IT service management and embrace 'occupy IT' 58.04 15 plays
  13. 13. Barclay Rae: ITSM Goodness 50.51 19 plays
  14. 14. Alex Hocking: To improve is to change, to be perfect is to change often 51.39 17 plays
  15. 15. Ian Aitchison: Secrets to Successful Self-Service 54.13 15 plays
  16. 16. Patrick Bolger: Create! Innovate! Get out of the cave! 1.01.35 12 plays
  17. 17. Peter Lijnse: Just enough 45.15 9 plays
  18. 18. Antonio Valle: Risk-based Service Management 52.22 13 plays
  19. 19. Oscar Corbelli - La Integracion de IT en el negocio del cliente 33.58 9 plays
  20. 20. Matthew Hooper: Bye Bye IT, we'll miss you! 58.47 30 plays
  21. 21. Mark Kawasaki & Farah Remtulla: ITSM in the service of humanity 47.29 19 plays
  22. 22. Rob England: Standard + Case 51.59 10 plays
  23. 23. Richard White: The Customer Service revolution and why you should care 54.54 15 plays
  24. 24. Ian Clayton: Next generation service management 56.50 34 plays

More sets by TomorrowsFutureToday (10)

Welcome to the first ever 24 hour global ITSM virtual conference, brought to you by ServiceSphere and SDI. These are the live recordings of the presentations in their entirety with minimal editing.

The set "#TFT12 Speaker Presentations" by TomorrowsFutureToday is licensed under a Creative Commons License.
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