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Value of IT service - ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 14

TomorrowsFutureToday on July 08, 2013 17:44

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What happens at the Top of the world related to IT Service Management.

Top of the world edition (TOW) June 2013

HOSTS Episode 14: Daniel Billing, Aale Roos, Harry Repo

News_________________

- Conferences more popular
- TFT13
- Vine vs. Instagram

Survey of the month (in Finnish): http://pohjoisviitta.fi/2013/04/18/tyon-arvo/

Main Topic_________________

- Value is hard to measure. Make sure you define the who is responding to good value.

- Do you measure customer/user value or business value?

- Business value ? IT service value ? Outcome from service -&rt; Value ?

- How often are we only adding value not seeing the value realized ?

-

Closing_________________

Upcoming Events: ITSMF DK 25-26th September (Copenhagen), ITSMF FI 3-4th Oct, ITSMF SE - 8 October Gothenburg, Symfoni forum 11-12th September Amsterdam

"Value of IT service - ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 14" by TomorrowsFutureToday is licensed under a Creative Commons License

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