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What happens at the Top of the world related to IT Service Management.
Top of the world edition (TOW) June 2013
HOSTS Episode 14: Daniel Billing, Aale Roos, Harry Repo
- Conferences more popular
- Vine vs. Instagram
Survey of the month (in Finnish): http://pohjoisviitta.fi/2013/04/18/tyon-arvo/
- Value is hard to measure. Make sure you define the who is responding to good value.
- Do you measure customer/user value or business value?
- Business value ? IT service value ? Outcome from service -&rt; Value ?
- How often are we only adding value not seeing the value realized ?
Upcoming Events: ITSMF DK 25-26th September (Copenhagen), ITSMF FI 3-4th Oct, ITSMF SE - 8 October Gothenburg, Symfoni forum 11-12th September Amsterdam