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Moving towards a new state - ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 13

TomorrowsFutureToday on June 12, 2013 00:13

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Moving towards a new state

What happens at the Top of the world related to IT Service Management.

Top of the world edition (TOW) May 2013

HOSTS Episode 13: Daniel Billing, Aale Roos, Harry Repo


- Capita buying rampage
- G2G3
- Process Days in Helsinki with over 400 participants - Free Ipad Mini
- TFT 13 - 18 june
- Knowledge 13 - Fred Luddy Keynote
- IBM Watson - customer service agent

- Aales survey of the month
a quick survey and asked why people are interested in processes, how their processes work and which processes work well.
The results are that 1) They are interested because processes do not work, only 17% said they work well, 2) Yes, processed do not work
3) Majority mention SD processes and maybe one or two other. Only one out of 59 mentioned that they have 9 well working processes. Nobody indicated that they are doing the V3 set, a few mentioned request mgmt.

Main Topic_________________

- Definitions of a change

- no one gets i right at first

- Change management requires exercise

- Change relation to Release or not?


- Mika Salo, @howtoItil

"Moving towards a new state - ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 13" by TomorrowsFutureToday is licensed under a Creative Commons License

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