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Designing and Transforming IT Organizations
What happens at the Top of the world related to IT Service Management.
Top of the world edition (TOW) January 2013
HOSTS Episode 11: Daniel Billing, Aale Roos, Harry Repo, Michael Imhoff Nielsen
Guest: Job Ten Hagen
we are searching for a additional crew member representing Norway. Interested ? email: ITSMTOW@gmail.com - twitter: #ITSMTOW
Zendesk and Evernote hacked
ITSM knowledge repository
Survey of the month by Aale
What are your 2013 ITSM pain points
bad IT service (remember these are IT-professionals)
lack of management direction
processes do not work
my own answer: I tried to set up a session using Hangout and Google docs to improve cooperation with a customer, Guess who prevented that?
Aales new love - lumia 920
Wanna know what's going on in your organisation? pay the service desk a visit
Author book: Job ten Hagen.
Website, reviews and sample of the book: Designing and Transforming IT Organizations
Connected different elements from several framework.
Change by use of the 5 P model
8 step change model - Kottler
SFIA - skill set
Line management and process management are often out of sync
Call for papers is out!!
Deadline 1 April : itSMF finland
Deadline 15 April itSMF Denmark