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Live from itSMF UK Conference #ITSM12
From ITSM UK conference, day 2
Unlearning ITIL, Aale Roos – emotional reactions!
Disconnect from value to customers
People solving their own problems (and each others)
Knowledge management – IT has to help with knowledge the business needs
Mark Smalley – the ambassador is really spoiling us
SLA’s – stop using or try to fix?
Need Service Level Assurance
Ben Clacy & Matthew Burrows
Sale of ITIL – what does it mean to own ITIL?
2 stages – first planned for November 2013 then second stage starting December 2013
Could mean cash injection – risk of commercial pressure
Itsmf Estonia Dec 2012 – Kaimar Karu, X-Box Live