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ITSM Weekly ROW Episode 49 part 2

TomorrowsFutureToday on January 25, 2013 21:47

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Live from itSMF UK Conference #ITSM12

Show notes with links: http://www.servicesphere.com/blog/2013/1/25/more-from-the-itsm12-show-floor-itsmrowp-episode-49-part-ii.html

Show notes
From ITSM UK conference, day 2
Unlearning ITIL, Aale Roos – emotional reactions!
Disconnect from value to customers
People solving their own problems (and each others)
Knowledge management – IT has to help with knowledge the business needs
Mark Smalley – the ambassador is really spoiling us
SLA’s – stop using or try to fix?
Need Service Level Assurance
Ben Clacy & Matthew Burrows
Sale of ITIL – what does it mean to own ITIL?
Non-disclosure agreement
2 stages – first planned for November 2013 then second stage starting December 2013
Could mean cash injection – risk of commercial pressure
Itsmf Estonia Dec 2012 – Kaimar Karu, X-Box Live

"ITSM Weekly ROW Episode 49 part 2" by TomorrowsFutureToday is licensed under a Creative Commons License

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