Tweet about that! - ITSMWP Rest of the World Edition - Episode 36

Countdown to #SDITS12 - ITSMWP Rest of the World Edition Episode 35

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Show notes Episode 35 - April 2012

I have a cough (video)
The Service Desk Inspector – Episode 3
Macmillan Cancer Support
ITSMTV – Vendor round-table
ServiceTalk Spring 2012 – COBIT5
Youthful picture of Rob Stroud
Sarbanes Oxley
Outside-In Service Management
Go on a COBIT training course – ISACA
Guidance notes for COBIT 5
itSMFI - Me Julie

University of Northampton ITSM Master’s course
Meet the ITSMWPROW crew at The University of Northampton – ITSM conference
Sandra Whittleston –University of Bolton (video)
Stephen is Old Skool

SFIA – Skills Framework for the Information Age
Sysaid Tweet – 10 IT job that are the hardest to fill
SDI Salary Survey 2010
How to write to Richard Branson
The list of CEOs that Stephen has complained to
Logica – 4 star SDI service desk certification
The face Chris has been pulling
Don Page’s yellow penguin
ITSM software tools forum on May 29th

Vendors and Tweeting
Hornbill Twitter account contributors - James Norris, Catherine Staite, Gerry Sweeney, James Downs
Do touchscreens work with a beak?
Early signs of a serial killer
Vendors that tweet a lot - BMC
Cherwell - Matt Neigh, Rusty Ray, Vance Brown, Tony Probert
Stephen’s (more than one per week) blog
Stephen’s blog – Support tool vendors that support the ITSM Community

Richer Sounds technicians
Get your RFI document in order

Gartner ITSSM Magic Quadrant (ITSMWP Episode 84)
Gartner ITSSM MQ differentiators - Mobility, collaboration and support analytics

The Back2ITSM Session at SDITS
ITSMWPROW Crew review Day 1 or SDITS12
The Peroni glass

Next ITSMWPROW – April 2012