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Show notes with links: http://www.servicesphere.com/blog/2013/1/25/jump-into-2013-itsm-rowp-episode-50.html
Happy New Year!
SDI now producing – should be more regular..!
50th podcast (actually, it’s more)
Itsmf Estonia – Aale Roos unlearning ITIL
Stuart Rance 2 Speed ITIL
What’s the future of IT?
Practical help – is it still missing?
SME’s need something different
Will we see something new this year?
New ISO model to come
Shift to adding value not dealing with failure
Quantam IT - Charles Araujo
USMBOK gives user scenarios
Need to change our hats
Service Experience Design
Challenges for 2013:
The Business taking control
Get business in the room with IT!
Polestar simulation – Service Desk Inspector now using (new Ep coming soon)
Coming up: itsmf UK Service Integration event 7th Feb
Pink13 – Barclay to speak and exhibit
TFT13 - 1.2 million interactions during TFT12
What is a conference?
TFT - potential to change the face of conferences
Well done to X-Box Live – interviews on ITSMTV
Top Christmas accidents
Jump into 2013!