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FAQs

• What does following mean?
• How do I create a set?
• What is a timed comment and how is it different to a regular comment?
• What formats can I upload?
• How do I change my username?
• How can I send my track to somebody who isn't on SoundCloud?
• How do the sharing levels (public and private) work?
• Can people download my tracks?
• Does SoundCloud apply bit-rate compression when I upload tracks ?
• How can I reorder my tracks?
• How many tracks can I upload & send with SoundCloud?
• Oh sweet, how can I get these Mini & Artwork players?
• How come I have no uploads left?
• Where can I see how many minutes are left on my account?
• What things actually end up in my dashboard?
• Can I "save" tracks to a specific place? So I can find them again?
• If I delete a track, will it free up minutes in my account?
• I'd like to replace or update a file, can I do that?
• I'm getting too many/few emails from SoundCloud, what can I do?
• Do you guys have an iPhone app? How much is it?
• How do I remove people from my network?
• My username is taken, but it's inactive. Can I have it?
• I've run into a few limitations of the free account, how can I go Premium?
• Downgrading from Premium? Will i lose stuff?
• Does SoundCloud claim any rights to my music?
• How can I put my tracks on my site, blog, MySpace or Facebook?
• How do I put the DropBox on my page?
• Can I use Creative Commons licenses on SoundCloud?
• I love SoundCloud and want to help you promote it!
• My question isn't here, where do I find the answer?

• What does following mean?

  Start following people whom you work with or want to receive updates from. This means you'll get their updates in your dashboard and have them available in your network when you want to send private tracks. The person who you follow doesn't have to follow you back for you to receive their public updates.

• How do I create a set?

  Creating a set is easy as it will automatically assemble tracks into a set when you select more than one file during the upload. You're able to edit the track titles during the upload and also change the order of your tracks within the same set. You can also update a set by adding new files later.

• What is a timed comment and how is it different to a regular comment?

  When you’re checking out a song on SoundCloud, you’ll have a visual representation of the music (a waveform). By placing a comment directly on the waveform, it allows you to say something about the structure of the track. Let’s say you like the track that’s playing, but you feel the extra rhodes lick that kicks in 2’33 is out of tune. You can then place a comment on that moment that reads something like : « the song is great, but that rhodes is way out of tune ! ». This feature is really handy when you’re working with other people that live far away from you : they can have access to your track and tell you which modifications need to be done at what moment …

• What formats can I upload?

  SoundCloud supports Mp3’s in any bitrate, 16 bit, 24 bit & 32 bit wav/aiff files in just about any samplerate, Flac, Ogg and more.

• How do I change my username?

  You can change your username and permalink to your profile by clicking right here. Please note that if you change the permalink to your profile this will also affect all links and widgets you might have posted across the interwebs.

• How can I send my track to somebody who isn't on SoundCloud?

  When uploading a private track you can choose to share it to people in your network or share it directly to people via their email address. You can also use the email option to paste a whole list of email addresses that you'd like to send your track to.

• How do the sharing levels (public and private) work?

  When you upload a track to SoundCloud, you can decide how you’d like to share it with other users. If you choose "Public", it means everyone who is logged in the site can have access to your track. If you choose "Private", only the people you add to the track will have access.

• Can people download my tracks?

  Not unless you check the extra "Downloadable?" check box on the upload page. Tracks are by default not downloadable unless you explicitly say they should be.

• Does SoundCloud apply bit-rate compression when I upload tracks ?

  In order for users to hear music rapidly on the SC platform, we re-encode every track to high quality 128 kbps Mp3s. However, if you make your file « downloadable », then the users who have access to it will be able to download the original file (whether it’s Aiff, Wav or Mp3).

• How can I reorder my tracks?

  You can use the "sets" feature for that. It allows you to group tracks (like albums) and reorder them how you'd like to.

• How many tracks can I upload & send with SoundCloud?

  With a free SoundCloud account you get a total of 120 minutes, with no restrictions on filesizes. The Lite account comes with 240 minutes, the Solo account with 12 hours, the Pro account with 36 hours and Pro Plus has no limits. Go Premium Now

• Oh sweet, how can I get these Mini & Artwork players?

  Our new Mini & Artwork players come with all Premium accounts. Learn more about how to sign up here

• How come I have no uploads left?

  All our accounts come with total minute packs giving you the flexibility to add and remove tracks whenever you want within your total minute allowances. No limits on file sizes, great for HQ audio.

• Where can I see how many minutes are left on my account?

  Whenever you upload a track from the Upload & Send page, we will show you how many minutes are left for your account in a nifty player. That way you can easily track how much minutes are left on your account.

• What things actually end up in my dashboard?

  You’ll receive dashboard items about things the people you are following do and also about activity on your own tracks. It’s a good way to learn which track your collaborator, favorite producer or label is diggin’ at the moment and also lets you check the track out directly (through the dashboard play buttons).

• Can I "save" tracks to a specific place? So I can find them again?

  You can easily build a playlist with your favourite tracks by using the « add as a favourite » function.

• If I delete a track, will it free up minutes in my account?

  Yup, it will.

• I'd like to replace or update a file, can I do that?

  Yes, you're able to replace or update your track with a Premium account. Learn more here

• I'm getting too many/few emails from SoundCloud, what can I do?

  Go to the «Settings» page select email notifications and you’ll be able to set your notification preferences. You can choose exactly which type of events you wish to be notified about and how often. There's also the possibility to receive a "digest" e-mail (daily, weekly or monthly) that condenses all the notifications into a single email.

• Do you guys have an iPhone app? How much is it?

  You'll find the iPhone app in the app store. The price is €0,79 and $0,99.

• How do I remove people from my network?

  Go to the persons profile page and click on "Stop following" in the sidebar menu. The person WILL NOT be notified that you aren't following them any longer.

• My username is taken, but it's inactive. Can I have it?

  Your desired username is already taken but the account seems to be inactive and you would like to claim it? Send us an email with your current username, the one you'd like to have and a link to your site. If the desired username hasn't been active for 6 months or longer, your request will be reviewed and we will contact you for further details. Please understand that we can't guarantee you'll get the desired username as we look at it case by case. Note: An account is considered inactive if it hasn't been logged into in over 6 months. (it may contain tracks, favorites, comments, followers, etc. but is still considered inactive if a user hasn't logged in for 6 months or longer) An account is considered squatted, if it shows no activity at all (no tracks uploaded, no followers, no avatar, etc.)

• I've run into a few limitations of the free account, how can I go Premium?

  If you're using SoundCloud a lot, a Premium account may be for you. Just head over to the Premium page and check out our various plans. They range from €9/month (€79/year) for the Solo account to €59/month (€500/year) for a Pro Plus. Also, we're introducing the Lite account of €29 per year.

• Downgrading from Premium? Will i lose stuff?

  All your contacts, messages and track-settings will be the same. We'll hide the Premium features but your files will be saved. We'll only hide the older tracks and sets exceeding your minute and set allowances of the plan you choose to downgrade to.

• Does SoundCloud claim any rights to my music?

  No! We consider ourselves a platform and tool for others creating, collaborating, promoting & distributing music. We do not interfere or in any way make any claims on your or your artists' rights. Please read our terms of use if you need to check our statement on this in detail.

• How can I put my tracks on my site, blog, MySpace or Facebook?

  You can embed your tracks on any page by using our widgets and apps.

• How do I put the DropBox on my page?

  You can embed your DropBox on any page by using the DropBox widget.

• Can I use Creative Commons licenses on SoundCloud?

  Yes we have full support for Creative Commmons licensing. You can find the CC settings under licensing in the track-settings.

• I love SoundCloud and want to help you promote it!

  Well, that’s great! Send us an email to love@soundcloud.com and we’ll give you some work ;-)

• My question isn't here, where do I find the answer?

  Check our help forum on Get Satisfaction, there are a lot of questions, answers and tips there.